Returns & Refunds
We want you to love your KoalaCloth and we stand by our product 100%.
If you’re not happy, neither are we. We’ll make it right.
🔁 60-Day Satisfaction Guarantee
If you’re not completely satisfied with your KoalaCloth, you can return it within 60 days of receiving your order.
No fuss. No stress.
💸 Refunds
Once your return is received and inspected, we’ll process your refund within 5 business days.
Refunds will be issued to the original payment method used at checkout.
If your item arrived damaged or incorrect, we will ship you a replacement right away.
For all returns, return shipping costs are non-refundable.
📦 How to Request a Return
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Email us at info@koalacloth-au.com with your order number and reason for return
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Our team will get back to you within 1–2 business days with return instructions
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Once we receive your item, we’ll process your refund or replacement
💬 Questions?
No worries, we’re here to help.
Email us anytime at info@koalacloth-au.com and our friendly support team will take care of you.
